Terms of Service

Service appointments are scheduled based on availability. We make every effort to arrive within the scheduled time window.

• Cancellations should be made at least 24 hours in advance when possible
• Missed appointments without notice may be subject to a service call fee
• Urgent and emergency-type requests are handled during posted business hours unless otherwise agreed in writing

All pricing is provided upfront before work begins. Estimates are based on the information available at the time of assessment and may be adjusted if additional work is discovered.

• Payment is due upon completion of services unless otherwise agreed
• We accept major credit cards, checks, and approved financing — card payments are processed by PCI-compliant third-party providers; this website does not collect or store card numbers
• Any changes to the scope of work will be communicated and approved before proceeding

The content on our website is provided for general informational purposes only. While we strive to keep information accurate and up to date:

• Website content does not constitute professional advice
• We are not responsible for third-party websites linked from our site
• All content, images, and trademarks are the property of Six Star Heating & Cooling unless otherwise noted

Free, no-obligation estimates apply to system replacements and larger projects such as new installations, major repairs, and upgrades. A standard diagnostic service call on an existing system carries a normal service charge, which we disclose upfront before any work begins.

• Promotional offers are mention-at-scheduling discounts; one offer per service, offers cannot be combined unless noted, and offers are not valid on prior or completed work. Seasonal offers are only valid within their published date windows and are removed from the site when those windows end
• Financing on qualifying equipment is provided through third-party lenders (such as Synchrony) and is subject to credit approval; financing terms are a contract between you and the lender
• Utility rebates and incentive programs are administered by the relevant utility or agency, and eligibility, amounts, and timing are determined by those programs — not by Six Star Heating & Cooling

When you submit a form on our website with your phone number, we ask for two separate consents:

• Required — appointment reminders and service updates about your request by phone and text message (SMS).
• Optional — occasional offers and promotions by phone and text message (SMS). You may submit a request without agreeing to marketing messages.

Consent is not a condition of purchase; message and data rates may apply; message frequency varies; reply STOP to opt out or HELP for help. Full details are in our Privacy Policy.

To perform work safely and efficiently, we ask that customers:

• Provide safe, reasonable access to the equipment and work areas at the scheduled time
• Secure pets and inform us of any known hazards on the property
• Disclose known issues with the system, prior repairs, or modifications that may affect diagnosis
• Obtain landlord or HOA authorization where required before work begins